At Six-Eyed Scorpion, we’re committed to delivering bold flavour and top-tier quality in every jar.
Our products are crafted with love and precision - but if something’s not right, we’ve got your back.
Refund Policy
Damaged, faulty or incorrect item?
No worries - we just kindly ask that you let us know within 7 days of delivery.
Email us at support@sixeyedscorpion.com with the following:
- Your order number
- Proof of purchase
- Description of the issue
- A few clear photos:
- The outside of the package, including the shipping label.
- The inside of the package as it was when opened.
- The damaged jar/s themselves (particularly if there is any denting to the outer lid).
Our team will review your claim and help process a solution as soon as possible.
Shipping Costs
Shipping costs cannot be refunded where the error is out of our control, including:
1. An invalid or incomplete delivery address entered at checkout
2. An uncollected parcel returned to us
Shipping costs cover the handling and delivery process through Australia Post, and are considered "provided" once a parcel has been lodged with their facility.
It's the recipient's responsibility to ensure correct delivery details are provided and/or that parcel collection is arranged within the required timeframe.
Any Return-to-Sender fee charged by Australia Post will be deducted from the original order cost.
Change of mind?
We accept change-of-mind returns within 7 days of delivery.
Return shipping is the customer's responsibility. We recommend using a tracked shipping service, as we're not responsible for parcels that are lost or damaged in transit.
A 15% restocking fee applies to all change-of-mind returns.
Questions or concerns?
We’re a small team that deeply cares - so if something feels off, reach out anytime at support@sixeyedscorpion.com
We’ll always do our best to make things right.