At Six-Eyed Scorpion, we’re committed to delivering bold flavour and top-tier quality in every jar.
Our products are crafted with love and precision - but if something’s not right, we’ve got your back.
Refund Policy
Damaged, faulty or incorrect item?
No worries, we just kindly ask you to please let us know within 7 days of delivery.
Just email us at support@sixeyedscorpion.com
You will need:
• Your order number
• Proof of purchase
• Description of the issue
• A few clear photos
Our team will review your claim and help process a refund (excluding shipping) or replacement ASAP.
Shipping Costs
Shipping costs are cannot be refunded if there is an error out of our control. This includes:
1. An invalid address entered at checkout.
2. If an uncollected parcel is returned to us.
Shipping costs cover the handling + delivery process by Australia Post, and is deemed 'provided' once a parcel has been lodged to their facility.
It is the responsibility of the recipient to ensure they have provided the correct delivery details, and/or arranged parcel collection within the required timeframe.
Change of mind?
Due to food safety regulations, we can’t accept returns or refunds for change-of-mind purchases.
Once it leaves our hands, it’s yours to slather on everything.
Questions or concerns?
We’re a small team that deeply cares - so if something feels off, reach out anytime at support@sixeyedscorpion.com
We’ll always do our best to make things right.