We currently deliver Australia-wide!

Shipping is calculated based on weight at checkout, and starts at $10. This service cost is determined by our delivery partners.

As a small business, we are working hard to bring you the lowest shipping fees possible. We do not pad these costs to make a profit.

Orders are dispatched within 1-3 business days.

Once dispatched:

Metro delivery is within 3-5 business days.
Regional delivery is within 7-10 business days.
Remote delivery is within 14-20 business days.

Please allow some delays due to postal congestion during busy periods out of our control.

No, we currently do not offer a Click & Collect option. However, we are often at markets and are stocked at many store-front locations around Australia.

Search our Stockist map to find your closest location!

If the courier attempts to deliver your package without success it will be left at a nearby Post Office for you to collect, or await you to book a redelivery.
Generally, you will have 10 days to collect otherwise it is returned.

We have unable to guarantee anything for packages that fail to be collected by the recipient.
However, we supply each order with a Tracking Number to help avoid this scenario.

Any disputes about the attempted delivery should be raised with courier before contacting us.
We appreciate your understanding as we are a small business.

If you have supplied the wrong address, contact us within 24 hours of the order being placed as we may still be able to update it.

Please double-check you have given us the correct address as we are unable to provide a solution once the parcel is with the courier.

We double-check that the lids are on tight ‘n’ right before hand-wrapping each jar in eco-friendly honeycomb paper.

These are then shipped in a recyclable cardboard box.

Unfortunately, we are not able to offer returns.
If a product arrives damaged, please contact us.

Please contact us with your order number, and our team of detectives will be on the case.

Please contact our customer service team with your order number, and a list of items missing from your order.

If you received the wrong items, you may be asked to provide a photo.
Our friendly customer care team will help sort you out!

We double-check everything as we hand-pack orders ourselves.
We are so sorry if damage has occurred to your goods!

Please send us an email with your order number and photos.
Our friendly customer care team will help sort you out!

We all mess up sometimes. If you’ve accidentally entered the wrong address, please contact us immediately to have it corrected.

Please note: our customer service team will be able to respond during working hours (9am-5pm AEST Monday-Friday).
We are unable to change the shipping address outside of those hours.

For any address changes or cancellation please note “Urgent” in the subject line so we can assure that your request will be taken care of as soon as possible.

You can use this account portal to login and manage your subscription.

There is no minimum requirement and you can cancel at any time.

Our Crispy Chilli Oil is incredibly versatile, and can be used to top-off basically any type of cuisine.

Our favourite combinations are:
• Asian: dumplings, noodles, fried rice, congee
• Australian: eggs, avo toast, seafood, salads
• Italian: pizza, pasta, soft cheeses

We really could go on with this list…
Follow us on Instagram for meal ideas.

Yes, our recipe is 100% vegan and does not contain any animal products.

No, our recipe does not contain any ingredients that have wheat or gluten.
We use a gluten-free soy sauce.

No, we do not use MSG. Our flavours are that good that we do not need it!

We use 100% non-GMO Australian canola oil.
The neutral flavour is the perfect base to let all our aromatic ingredients shine!

At least 85% of our ingredients are from Australia, including Australian Non-GMO Canola Oil and Tasmanian Shallots.

We recommend keeping it in the fridge to maintain that heavenly crunch.
However, the product itself is shelf-stable.

Our products have a shelf life of one year from the date of manufacture, and we make fresh batches every week!
The exact date can be found on the bottom of each jar.