Shipping policy
You can expect your order to be dispatched within 1-2 business days.
Once dispatched, Australia Post offers these estimates:
Metro delivery is within 3-5 business days.
Regional delivery is within 7-10 business days.
Remote delivery is within 14-20 business days.
Please allow some delays due to postal congestion during busy periods out of our control.
We’ll always do our best to get your order to you on time.
Occasionally, there might be delays that are out of our hands.
If your parcel hasn’t arrived within the expected timeframe, we ask that you please check your tracking info and/or getting in touch with the courier directly.
Shipping Costs
We offer free shipping on orders over $105.
Otherwise, shipping is calculated based on weight at checkout, and starts at $10. This service cost is determined by our delivery partners.
As a small business, we are working hard to bring you the most reliable and lowest shipping fees possible.
We do not profit from any shipping costs.
Shipping costs are cannot be refunded if there is an error out of our control. This includes:
1. An invalid delivery address entered at checkout.
2. If an uncollected parcel is returned to us.
Shipping costs cover the handling + delivery process by Australia Post, and is deemed 'provided' once a parcel has been lodged to their facility.
It is the responsibility of the recipient to ensure they have provided the correct delivery details, and/or arranged parcel collection within the required timeframe.
If the courier attempts to deliver your package without success it will be left at a nearby Post Office for you to collect, or await you to book a redelivery.
Generally, you will have 10 days to collect otherwise it is returned.
We have unable to guarantee anything for packages that fail to be collected by the recipient.
However, we supply each order with a Tracking Number to help avoid this scenario.
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If an uncollected parcel is returned to us, shipping costs cannot be refunded as the delivery service was provided.
Any disputes about the attempted delivery should be raised with Australia Post before contacting us.
We appreciate your understanding as we are a small business doing our best!